Faq
The party renting the studio is responsible for observing these guidelines. Failure to observe these guidelines will be grounds for loss of future access to the studio and/or damage charges.
What are your cancellation Policies?
- All shoots have to be paid in full at the time of booking.
- Maison Tela offers studio credit for canceled bookings (no refunds).
- If you cancel your reservation with over 48 hours notice from your booking date, your reschedule fee will be 20% of your booking value.
- If you cancel your reservation within 24- 48 hours of your booking date, your reschedule fee will be 50% of your booking value.
- If you cancel within 24 hours of your booking date, you will be liable for the full value of the booking.
Can we see other rooms?
Please do not wander into any of the rooms you are not renting. If you would like a tour of other studio rooms, kindly ask our reception staff and they will be happy to assist you.
Can we bring pets to the studio?
Maison Tela allows pets in the studio with a $50 pet fee (per pet).
Can we play music?
Since none of the studio rooms are soundproof, please keep the noise level to a reasonable volume, including any use of music. Music played in the studio must not contain any explicit content.
Do you have an elevator?
Yes, our building has a freight elevator.
What is the maximum capacity per studio?
The maximum capacity of our rooms is below
- Blanc: 10 people
- Metropolitan: 10 people
- Saloon: 10 people
- Jungle: 7 people
- Lobby: 10 people
If the number of attendants exceeds maximum capacity, please contact us directly to book your studio room. If you exceed capacity without pre-approval from our team, there will be extra charges $20 per person or extra members of your party will be asked to leave the studio premises and wait outside.
Do you have parking ?
There is plenty of free street parking available.
Studio Rules
- Our reception staff will visit the studio room 10 minutes prior to the end of your booking to ensure that the room is left in its original condition
- No outdoor footwear
- No glitter
Do the props change?
Please notice that the furniture you see on pictures might have been changed or been removed, please contact us if you have questions or require specific furniture.
Damages & Cleaning
- Please leave the premises in its original condition, the studio must be left in the same condition as they were when you arrived. You must discard of trash, fees will apply if not left in its original condition.
- All of personal items brought to the space by you are to be removed at the end of your booking. The studio shall not be held responsible for any stolen or lost item(s).
- No body oils or makeup of any kind. If any stains are found on furniture or walls, a cleaning fee will be charged.
Waiver of Liability
Use of our studio is at the renter’s risk. You hereby agree that we will not be held liable for any direct, indirect, indirect, incidental or consequential damage, injury or loss to renter (Maison Tela Inc.), their party or possessions while on premises.